New Delhi

Open Positions

1st level support

Customer Support, New Delhi

Taboola is looking to hire a dedicated, service-oriented Customer Support Representative to provide top­-of­-the-­line service to its internal and external clients. You will serve as the first point of contact for Taboola’s clients, gathering information via email, to either solve an issue or escalate to the technical support team. If you have excellent communication skills, a “client comes first” attitude, and aren’t afraid to learn some new technology, then this is a great opportunity to get a foot in the door at one of the internet’s fastest growing companies.
 
Responsibilities

  • Serve as the first point of contact for Taboola’s clients.
  • Timely response to incoming customer support inquiries via email and support ticketing system.
  • Communicate urgent technical issues internally and externally.
  • Troubleshoot technical issues and escalate issues internally as needed.

 
Requirements

  • Excellent communication skills in English,­ both verbal and written.
  • Strong multitasking, prioritization skills, and attention to detail.
  • A motivated team player with positive attitude and the ability accept and give productive feedback.
  • Ability to stay calm and maintain performance when under pressure.
  • Computer skills – experience working on Mac and PC.
  • The will and ability to work in a fast-­paced, ever-­evolving environment and learn, learn, learn!
  • B.S. or B.A. We will also consider current students who are able to meet the scheduling demands.

 

Apply

Associate Pre-Sale Designer

Territory Implementation, New Delhi

Job Description :
 
As an Associate Presale Designer you will create engaging designs according to customers and prospect requirements.
In this role, you should be highly creative with a sharp eye and attention to visual details.
If you are passionate about design, fluent in technology, eager to learn and keen to be part of winning deals, we’d like to meet you.
You goal will be to be part of the company pre-sale and upsell activities: create impactful designs that capture and sell our company vision.
 
Requirements :
 
 

  • Experience with design tools and graphics editing tools (e.g. Photoshop)
  • Good knowledge in web designing elements (HTML, CSS, JavaScript) - advantage
  • Proficient computer skills – experience working on Mac and internet technologies.
  • Great communication skills
  • Service oriented
  • Team player
  • Ability to work in shifts

 
 

Apply

Head Of Media Sales - India

Media Sales, New Delhi

Taboola is hiring a Head of Media Sales to lead the teams PAN India that will expand our client base, and take Taboola’s media business to the next level.
You will be reporting into the Country Manager, India.
Must haves:

  • You are the expert in the media industry having spoken at ad technology conferences 
  • You are going to inherit an existing, high-performing sales team and you will coach, mentor and manage this team to help them grow revenue, and grow their careers with Taboola.

Responsibilities:

  • Own the media business for India which will include the development and execution of short- and long-term sales strategies to grow revenue and build up client base
  • Coach, mentor, train on sales process, techniques - fix anything broken and optimize what is not
  • Determine the best path to get large brands to buy on our network and help them succeed
  • Help manage the sales team, improving their sales process and increasing efficiency within the group
  • Work with marketing to refine our product story and implement best sales enablement practices
  • Manage 3 direct reports and oversee three groups of sales team. 
  • Partner with the leadership in Account Management to improve pre- and post-sales processes, collaborate on plans to grow revenue from an existing client base
  • Represent Taboola at industry events, and look for opportunities to increase Taboola’s presence as an industry advisor . Create and own the Media events calendar.

Requirements:

  • Minimum of. 10 years of professional media sales experience with at least 3 years management experience or digital/integrated sales 
  • Minimum 5 years managing a large team of sales professionals 
  • Proven track record of scaling sales teams and revenue
  • Proven management experience
  • Bachelor’s degree. MBA will be preferred
  • A rolodex to help the team get meetings they’ve been unable to secure so far

 
 
 
 
 

Apply

Implementation Rep

Territory Implementation, New Delhi

As a implementation representative, the person will be responsible for implementing  and configuring Taboola’s world class products for its worldwide customers. Implementations with best quality, while understanding the customer’s requirement and meeting the SLA’s is of paramount importance. The person should possess good communication skills and  should be comfortable communicating via various channels like chat, mail or phone. Should be a fast learner and should be able to ramp up on the changing needs with the changing platform. Adaptability to change and ability to work with changing shift needs. Continuous learning is a critical part of the job.
 
While technical skills like HTML, CSS, Javascript are preferred, people with good learnability will be considered as well. Technology implementation background is a plus. Freshers welcome.
 
 
Roles and Responsibilities:
 
 

  • Implementing products based on customer need within SLA with best Quality
  • Keep up with the changing products and processes
  • Ramp up on implementation tools
  • Communicate with customer to understand their implementation needs
  • Take up bulk projects as and when need be
  • Multitask to achieve SLAs and provide world class implementation service
  • Document necessary tools, changes and processes as needed

 
 Requirements:
 

  • Good communication skills
  • Engineering or Computer Science background
  • Ability to learn fast
  • Technical acumen

 

Apply

Implementation Specialist

Territory Implementation, New Delhi

As a implementation specialist, the person will be responsible for implementing, configuring and designing Taboola’s world class products for its worldwide customers. Implementations with best quality, while understanding the customer’s requirement and meeting the SLA’s is of paramount importance. Dealing with technically complex implementations will be necessary. The person should possess good communication skills and ability to understand technical nitty gritty’s needed for implementation will be required. Should be a fast learner and should be able to ramp up on the changing needs with the changing platform. Adaptability to change and ability to work with changing shift needs. Continuous learning is a critical part of the job.
 
Should have experience with HTML, CSS, Javascript, SQL. Technology implementation background is a plus.
 
Requirements:
 
 

  • Knowledge of SQL, Javascript, CSS, HTML, Shell Scripting
  • Engineering or Computer Science background
  • Experience in implementation

 

    • Experience in technology company
    • Ability to translate customer requirements into technical needs

 

  • Ability to learn fast
  • Technical acumen

 

Apply

L2 Support Engineer - Media

Customer Support, New Delhi

Taboola is one of the fastest-growing global tech companies. We engage over 300M online users every month, and deliver more than 5B content recommendations every single day. We are a global company and have offices in NY, London, Tel Aviv, Los angeles, New Delhi and Bangkok.
2nd level engineers are skilled and technically competent members of Taboola Global Technical Support Team. They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved.
The position requires troubleshooting complex web and backend technology issues and excellent communication skills.  The Support Engineer works closely with various teams within the company, including 3rd level, Professional Services teams and the various business units.
 
Responsibilities:

  • Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues that were escalated by 1st level support
  • Manage assigned cases to meet service agreement levels
  • Ongoing support and working closely with the business teams throughout the company

Requirements:

  • Proven Experience with SQL
  • Troubleshooting experience
  • Ability to understand flows and provide creative technical solutions
  • Fluent English and excellent customer facing and communication skills (verbal and written)
  • Ability to comply with tight deadlines
  • Multi-tasking, self-learning, highly motivated and a team player

Preferred experience:

  • Experience in a technical support position
  • Experience in a multinational organization
  • Media industry background
Apply

L2 Support Engineer - Publisher

Customer Support, New Delhi

Taboola is one of the fastest-growing global tech companies. We engage over 300M online users every month, and deliver more than 5B content recommendations every single day. We are a global company and have offices in NY, London, Tel Aviv, Los angeles, New Delhi and Bangkok.
2nd level engineers are skilled and technically competent members of Taboola Global Technical Support Team. They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved.
The position requires troubleshooting complex web and backend technology issues and excellent communication skills.  The Support Engineer works closely with various teams within the company, including 3rd level, Professional Services teams and the various business units.
 
Responsibilities:

  • Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues that were escalated by 1st level support
  • Manage assigned cases to meet service agreement levels
  • Ongoing support and working closely with the business teams throughout the company

Requirements:

  • Proven experience with internet technologies including: HTML, CSS and SQL
  • Troubleshooting experience
  • Ability to understand flows and provide creative technical solutions
  • Fluent English and excellent customer facing and communication skills (verbal and written)
  • Ability to comply with tight deadlines
  • Multi-tasking, self-learning, highly motivated and a team player

Preferred experience:

  • Experience in a technical support position
  • Experience in a multinational organization
  • Publishing industry background
Apply

L2 Support Specialist - Publisher

Customer Support, New Delhi

Taboola is one of the fastest-growing global tech companies. We engage over 300M online users every month, and deliver more than 5B content recommendations every single day. We are a global company and have offices in NY, London, Tel Aviv, Los Angeles, New Delhi and Bangkok.
2nd level Specialists are skilled and technically competent members of Taboola Global Technical Support Team. They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved.
The position requires troubleshooting complex web and backend technology issues and excellent communication skills.  The Support Specialist works closely with various teams within the company, including 3rd level, Professional Services teams and the various business units.
 
Responsibilities:

  • Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues that were escalated by 1st level support
  • Manage assigned cases to meet service agreement levels
  • Ongoing support and Top Client case management, while working closely with the Business and Professional Services teams across the company
  • Write technical notes and troubleshooting procedures to be used by the entire support organization
  • Knowledge expert that will serve as the focal point within the team

Requirements:

  • Proven experience with internet technologies including: JavaScript, Google Analytics, SQL, Rest API, API, APK, S2S and Mobile SDK
  • Troubleshooting experience
  • Ability to understand flows and provide creative technical solutions
  • Strong capabilities of building organised processes and structured formal documentations
  • Fluent English and excellent customer facing and communication skills (verbal and written)
  • Ability to comply with tight deadlines
  • Multi-tasking, self-learning, highly motivated and a team player
  • Experience in a technical support position in a multinational organization
  • Publishing industry background
Apply

L2 Support Team Leader

Customer Support, New Delhi

Taboola is one of the fastest-growing global tech companies. We engage over 300M online users every month, and deliver more than 5B content recommendations every single day. We are a global company and have offices in NY, London, Tel Aviv, Los angeles, New Delhi and Bangkok.
2nd level engineers are skilled and technically competent members of Taboola Global Technical Support Team. They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved.
 
The position requires leading the local team
The position requires troubleshooting complex web and backend technology issues and excellent communication skills.  The Support Engineer works closely with various teams within the company, including 3rd level, Professional Services teams and the various business units.
Responsibilities:

  • Hire and lead a team of highly talented and technical 2nd level members who are working on a large scale and fast paced company
  • Work closely with various teams within the company, including Business units and Professional Services teams
  • Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Monitor the performance of the team and make sure the SLAs and KPIs are met
  • Initiate processes and workflows improvements
  • Manage and lead projects hands-on from end to end
  • Put focus on team growth
  • Be an escalation point to the team and to other teams in region including Business units

Requirements:

  • Proven experience in managing a support team in a multinational organization
  • Experience leading projects hands-on from end to end
  • Fluent English and excellent customer facing and communication skills (verbal and written)
  • Ability to comply with tight deadlines
  • Customer service, strong relationship building, multi-tasking, self-learning and motivational skills

Preferred experience:

  • Industry experience
  • Experience with the following tools - SalesForce and Jira
Apply

Media Sales Manager (Bangalore based)

Publisher Sales, New Delhi

Taboola is looking for an eager, results-driven Media Sales Manager to pursue, negotiate and close deals for sponsored content to be placed on the Taboola platform and spread throughout our growing Publishers Network.
Taboola is widely recognized as the world’s leading content discovery and distribution platform that now serves over 360 billion editorial and video recommendations to over 1 billion unique visitors every month.
Publishers, marketers, and agencies leverage Taboola's platform to retain users on their sites, monetize their traffic, and distribute their content to drive high-quality audiences. Taboola's technology analyzes real-time user data (such as geography, device type, referral source, collaborative filtering, and social media trends) to predict the top handful of items a user may want to consume next. Taboola's partners include a wide network of top tier publisher sites, including: MSN, NBC Universal, USA TODAY, Business Insider, Bloomberg and The Weather Channel.
Taboola is headquartered in New York City, and also has offices across the globe in Los Angeles, London, Tel Aviv, New Delhi, Bangkok, São Paulo, Shanghai, Beijing, Seoul, Istanbul, and Tokyo.
Taboola runs campaigns for companies such as Elle Magazine, AOL, Microsoft and many more. The Media Sales Manager will be expected to identify, engage and cement similar partnerships in order to expand and diversify offered content.
Responsibilities and skills:

  • Gain an understanding of digital technology and revenue ecosystem and be able to explain product benefits within this context
  • Sell multiple products to clients by finding the right stakeholders for each product, without digressing from a coherent product message and overall strategy
  • Manage a robust pipeline and accurately forecast new business closure rate and revenue booked
  • Work closely with the Country Manager to consistently achieve and exceed revenue goals.
  • Interact with the Account Management team to effectively manage client expectations and ensure successful campaign management
  • Convey field intelligence to product management teams in regard to development features
  • Independently build a large pipeline of leads, pursue them and close deals.
  • Manage presentations, build relationships and negotiate contracts

Requirements:

  • Extensive experience in sales in the digital space 
  • Good knowledge of the digital advertising space in India.
  • Experience selling to top Brands and/or big 6 agencies
  • Experience in structuring and negotiating deals within the digital media space
  • A true passion for online content, and a strong sales drive
  • Demonstrated experience meeting and exceeding sales targets.
  • Exceptional presentation and communication skills
  • Strong analytical skills to collect business intelligence by conversing with clients and monitoring/identifying trends in data and in generated reports
  • Excellent technological skills and ability to quickly learn what is needed to support the campaigns successful implementation and optimisation
  • Entrepreneurial with the will and ability to work in a fast-paced, ever-evolving environment.
Apply

Senior Media Sales Manager (Mumbai based)

Media Sales, New Delhi

Taboola is looking for an eager, results-driven Senior Media Sales Manager to pursue, negotiate and close deals for sponsored content to be placed on the Taboola platform and spread throughout our growing Publishers Network.
Taboola is widely recognized as the world’s leading content discovery and distribution platform that now serves over 360 billion editorial and video recommendations to over 1 billion unique visitors every month.
Publishers, marketers, and agencies leverage Taboola's platform to retain users on their sites, monetize their traffic, and distribute their content to drive high-quality audiences. Taboola's technology analyzes real-time user data (such as geography, device type, referral source, collaborative filtering, and social media trends) to predict the top handful of items a user may want to consume next. Taboola's partners include a wide network of top tier publisher sites, including: MSN, NBC Universal, USA TODAY, Business Insider, Bloomberg and The Weather Channel.
Taboola is headquartered in New York City, and also has offices across the globe in Los Angeles, London, Tel Aviv, New Delhi, Bangkok, São Paulo, Shanghai, Beijing, Seoul, Istanbul, and Tokyo.
Taboola runs campaigns for companies such as Elle Magazine, AOL, Microsoft and many more. The Media Sales Manager will be expected to identify, engage and cement similar partnerships in order to expand and diversify offered content.
Responsibilities and skills:

  • Gain an understanding of digital technology and revenue ecosystem and be able to explain product benefits within this context
  • Sell multiple products to clients by finding the right stakeholders for each product, without digressing from a coherent product message and overall strategy
  • Manage a robust pipeline and accurately forecast new business closure rate and revenue booked
  • Work closely with the Country Manager to consistently achieve and exceed revenue goals.
  • Interact with the Account Management team to effectively manage client expectations and ensure successful campaign management
  • Convey field intelligence to product management teams in regard to development features
  • Independently build a large pipeline of leads, pursue them and close deals.
  • Manage presentations, build relationships and negotiate contracts

Requirements:

  • Extensive experience in sales in the digital space 
  • Good knowledge of the digital advertising space in India.
  • Experience selling to top Brands and/or big 6 agencies
  • Experience in structuring and negotiating deals within the digital media space
  • A true passion for online content, and a strong sales drive
  • Demonstrated experience meeting and exceeding sales targets.
  • Exceptional presentation and communication skills
  • Strong analytical skills to collect business intelligence by conversing with clients and monitoring/identifying trends in data and in generated reports
  • Excellent technological skills and ability to quickly learn what is needed to support the campaigns successful implementation and optimisation
  • Entrepreneurial with the will and ability to work in a fast-paced, ever-evolving environment.
Apply