Taboola is one of the fastest-growing global tech companies. We engage over 300M online users every month, and deliver more than 5B content recommendations every single day. We are a global company and have offices in NY, London, Tel Aviv, Los angeles, New Delhi and Bangkok.
2nd level Specialists are skilled and technically competent members of Taboola Global Technical Support Team. They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved.
The position requires troubleshooting complex web and backend technology issues and excellent communication skills. The Support Specialist works closely with various teams within the company, including 3rd level, Professional Services teams and the various business units.
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Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites, including NBC, USA Today, The Weather Channel, Tribune and Fox Sports.
This role is a 50:50 split between Talent Acquisition and HR, and will be a standalone role supporting a headcount of 70 employees in India. There is a primary focus on recruitment activities in the initial stage as Taboola India is in expansion mode, headcount is target to grow to 100 by the end of 2019.
Taboola is widely recognized as the world’s leading content discovery and distribution platform that now serves over 360 billion editorial and video recommendations to over 1 billion unique visitors every month.
Publishers, marketers, and agencies leverage Taboola's platform to retain users on their sites, monetize their traffic, and distribute their content to drive high-quality audiences. Taboola's technology analyzes real-time user data (such as geography, device type, referral source, collaborative filtering, and social media trends) to predict the top handful of items a user may want to consume next. Taboola's partners include a wide network of top tier publisher sites, including: MSN, NBC Universal, USA TODAY, Business Insider, Bloomberg and The Weather Channel.
Taboola is headquartered in New York City, and also has offices across the globe in Los Angeles, London, Tel Aviv, New Delhi, Bangkok, São Paulo, Shanghai, Beijing, Seoul, Istanbul, and Tokyo.
Taboola is looking for a dedicated, service-savvy leader for its 1st level support team, providing follow-the-sun support to its global body of clients and account managers. Based in our New York headquarters, the Manager must display an understanding of the needs of a global organization, with dedication to fast-pace, top notch service and constant improvement of knowledge and processes. The Manager will work to constantly improve the 1st level support tools, processes and performance metrics. The manager will be expected to take a proactive part in shaping Taboola’s client service strategy and providing top-of-the-line service regardless of circumstances and challenges. The position requires a high level of problem-solving skills and the ability to manage and inspire a global team of reps.