Technical Support Engineer, 3rd Level

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Taboola, the world’s largest content recommendation platform, is hiring a Technical Support Engineer, 3rd Level  

In this job you will:

  • Perform in-depth troubleshooting including DB analysis, reading system logs and debugging product code to identify and solve complex support issues that were escalated by other support levels.
  • Maintain a low rate of non-bug escalations to development team.
  • Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
  • Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
    • Knowledge expert that will serve as the focal point to the entire Professional Services organization.
  • Ongoing support and working closely with the business teams throughout the company.

About you:

  • 2+ years of experience in similar technical support and/or deployment position – MUST
    • Experience in reading and designing complex DB queries (MySQL/Vertica/Big Query) to obtain analytical data – MUST
  • Proven experience with internet technologies including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
  • Thorough knowledge of Linux
  • Ability to understand Java on the code level
  • Creative troubleshooting abilities
  • Web debugging experience – devTools, Charles, performance investigations
  • Experience with System log analysis
  • Ability to understand flows and provide creative technical solutions
  • Strong capabilities of building organized processes and structured formal documentation
  • Fluent English and excellent customer facing and communication skills (verbal and written)
    • Ability to comply with tight deadlines and self-prioritize
  • Multi-tasking, self-learning, highly motivated and a team player

Nice to have:

  • Experience in a multinational organization
  • Academic degree in Computer Science/Industrial Engineering
  • Experience in debugging server side code
  • Working with Google Analytics or similar